Terms of service

Last updated: 24 September 2026.

These terms govern the subscription to the RealEstateCRM service between the provider —identified in the legal notice— and the real estate agency that subscribes to it (the "customer"). They apply together with the privacy policy.

1. Purpose

RealEstateCRM is a software-as-a-service (SaaS) real estate management platform: contacts, properties, calendar, reports, buyer-property matching, per-portal publishing and related functionality, as described on the features page and the pricing page.

2. Sign-up and trial

Sign-up is currently handled manually with our team, starting from the customer’s request through the contact form or a demo. There is no self-service panel yet to subscribe or change plans instantly.

A 7-day free trial is offered, no card required and no minimum commitment, with full access to the Agencia plan. If the customer does not subscribe once the trial ends, the account is locked until they decide to continue; nothing is charged without the customer’s explicit confirmation.

3. Pricing and taxes

The prices in force for each plan (Autónomo, Agencia, Business), for additional users and for optional services and modules are those published on the pricing page at the time of subscription. Paying annually applies a 15% discount versus paying monthly.

Published prices exclude VAT: the applicable VAT is added to the stated amount (21% in Spain, at the rate in force at the time). For customers outside Spain, taxation is determined under the applicable rules — for example, via the reverse charge mechanism for EU business customers with a valid VAT number.

Any price increase is always tied to a concrete improvement already delivered, never without reason, and active customers are notified at least 30 days before it applies.

4. Billing and payment

Billing is monthly or annual depending on the cycle chosen by the customer at sign-up, and the invoice is issued at the start of each period. Payment is currently made by bank transfer, within the term stated on the invoice. Once card payment is enabled (subscription via Stripe or BBVA’s virtual POS/TPV), card data will be processed directly by the corresponding payment gateway —RealEstateCRM never stores card numbers— and the customer will be notified in advance; that gateway will be added to the list of sub-processors.

5. Duration, renewal and cancellation

The service is subscribed with no minimum commitment: the customer may cancel at any time, with no penalty. Each subscribed period (monthly or annual) renews automatically for the same period unless the customer cancels before the current period ends; cancellation takes effect at the end of the period already paid for, with no refund for that period.

Services and modules marked "Coming soon" on the pricing page are not yet available: they are neither charged nor promised until they are actually published and available to activate.

6. Obligations of the parties

The provider undertakes to deliver the service with professional diligence, to maintain reasonable availability of the CRM, and to process the customer’s data in accordance with the data protection clause of this document.

The customer undertakes to make lawful use of the service, to safeguard their team’s access credentials, not to enter data into the CRM that they are not entitled to process, and to be responsible, as data controller, for the lawfulness of the personal data they enter into the system.

7. Availability and support

The provider seeks to keep the service continuously available, without prejudice to maintenance work, technical incidents or force majeure. There is currently no formal support channel with guaranteed response times: support is the same across all plans, unless the priority support module is subscribed once available.

8. Data ownership and portability

The data the customer enters into the CRM (contacts, properties, agency clients, etc.) belongs to the customer. Upon termination of the contract, for any reason, the provider will provide the customer, if requested, with an export of their data in a reusable format, and will delete it in accordance with the data protection clause below.

9. Data protection: data processing agreement

When the customer enters personal data of third parties into the CRM (for example, contact details of buyers, sellers or tenants, or of the agency’s own clients), the customer acts as data controller and RealEstateCRM (Victoria García García) acts as data processor, under Article 28 of Regulation (EU) 2016/679 (GDPR). This clause constitutes the data processing agreement between both parties.

Subject matter and duration: the engagement covers the hosting, storage and technical processing of the data the customer enters into the CRM, for the whole term of the service contract and until the data is returned or deleted at its end.

Nature of the processing: server hosting, database storage, querying, organisation and making the data available to the customer through the CRM’s web application.

Types of data and categories of data subjects: contact and sales-management data of buyers, sellers and tenants (name, phone, email, search preferences); data on properties managed by the agency; and data of the agency’s own users (name, email, role, access log).

Processor obligations: RealEstateCRM undertakes to (a) process the data only on documented instructions from the customer and for the provision of the service; (b) ensure the confidentiality of staff with access to the data; (c) apply technical and organisational security measures appropriate to the risk; (d) not engage another processor (sub-processor) without the customer’s prior, specific or general, authorisation; (e) assist the customer in responding to data subjects’ requests to exercise their rights; (f) notify the customer without undue delay of any personal data breach it becomes aware of; (g) delete or return the data to the customer once the service ends, deleting existing copies unless a law requires their retention; (h) make available to the customer the information necessary to demonstrate compliance with these obligations and allow reasonable audits, with prior notice.

Sub-processors: to provide the service, RealEstateCRM relies on the following sub-processors, generally authorised by the customer when subscribing to the service: OVH SAS (hosting of the VPS server that runs the service, and transactional email delivery via SMTP; servers located in the European Union) and Backblaze, Inc. (encrypted off-site backup copies, stored in its EU Central region, in Amsterdam, Netherlands; as a US company, any possible access is covered by the EU-US Data Privacy Framework and by standard contractual clauses). Once the payment gateway (Stripe or BBVA’s virtual POS/TPV) is enabled, it will be added to this list, with prior notice to the customer. RealEstateCRM will inform the customer of any planned change to this list, giving the customer the opportunity to object.

10. Limitation of liability

The provider is not liable for damages arising from misuse of the service by the customer, from the customer entering data they are not entitled to process, or from interruptions caused by force majeure, third-party providers or necessary maintenance. The provider’s liability, to the extent it can legally be limited, will not exceed the amount paid by the customer in the last 12 months of service.

11. Changes to these terms

The provider may amend these terms to adapt them to regulatory, technical or service changes, informing the customer with reasonable notice. Continued use of the service after the amendment takes effect implies acceptance of it.

12. Governing law and jurisdiction

These terms are governed by Spanish law. For customers acting as businesses or professionals, the parties submit to the courts of Pontevedra (Spain), without prejudice to any mandatory rules that may apply.